Ready for your Serenity Knock Out?
It's always better when you know what to expect.
Going to a new salon may be intimidating & trusting a new stylist can be hard. Even though we are not inside a traditional salon environment, we have created a studio to be a relaxing, judgment free experience customized just for you. Here’s some additional information to help make your first visit as seamless and comfortable as possible.
Location
*
Location *
We are conveniently located in Downtown LA at 877 Francisco St., inside the vibrant Salons By JC. When you arrive, you can easily park in the Metropolis parking structure.
Don’t worry about the cost – we offer validation for just $6, which allows you to park for up to 5 hours.
Plus, if you are a member, you can enjoy free parking.
To help you navigate the parking situation and find your way to our studio, please take a moment to watch the video we have provided for detailed instructions.
If the door is locked
If your appointment is any time Sunday or Monday the door will be locked. If your appointment is any day before 9:30am or after 6pm the door will be locked.
Please send a text message (424) 490‑6497 to let us know you have arrived. Your stylist will buzz you in.
🚫Do not call this number you will get the off site booking team not the stylist.🚫
Policies
*
Policies *
Deposit & Cancellation Policy Summary
40–50% deposit for online bookings (applied to service).
No deposit for Members, package holders, or in-salon rebooking.
48 hrs’ notice required to cancel/reschedule without losing deposit.
Late cancels, no-shows, or 15+ min late arrivals → 30–50% fee or forfeited deposit.
Same-day waitlist appointments require a card on file; no-shows → 50% fee.
👉 By booking an appointment, you agree to this policy. A copy will be sent automatically after you book.
Communication
*
Communication *
Email & Text Notifications
We keep you in the loop so you can relax and arrive ready.
Booking Confirmation — Sent right after you book, with your date, time, and service details.
Basic Reminder (3‑day) — Lands in your inbox/text 3 days before your appointment.
Same‑Day Reminder — A friendly nudge the day of your appointment.
Questions day‑of? Text our in‑salon line at (424) 490‑6497 to reach your stylist.
Intake & Prep — After booking, you’ll receive your intake form and prep tips so you’re ready for your first session.
Aftercare — Following your visit, we’ll send comprehensive aftercare and follow‑up guidance to support your healthy hair routine.
Day of Appointment
*
Day of Appointment *
For All Appointments:
If you have twists or braids, please take them down before your appointment.
Don’t worry about shampooing—we’ve got you covered.
Curl clients typically visit bi‑weekly or monthly.
Loc clients usually receive a re‑tie or re‑twist every 2–3 months, with a loc wash session in between.
Before you leave, you’ll be invited to join the Healthy Hair Membership or become a Package Holder for ongoing convenience and care.
If You’re Getting a H.A.S.A:
Your first session may be the longest if you’re combining a H.A.S.A with a style—please be prepared for extended time.
Every new client receives a customized routine tailored to their Healthy Hair Goals.
Please come free of hard Gels, major tangles so that your stylist is able to access your scalp for the analysis.
Your journey toward your dream hair is ongoing, and we’re here every step of the way.
Payment Methods
*
Payment Methods *
We accept all major credit cards, along with convenient payment options such as Apple Pay and Google Pay, as well as traditional cash. However, please note that payments via Venmo or Cash App are not permitted.
Amenities
*
Amenities *
Expect to be pampered with complimentary drinks, snacks, and seasonal touches chosen to make your visit special. From coffee and tea to a sparkling champagne and apple cider, we’ll make sure you’re refreshed while you’re in our care. Our new multi-chair suite means you may share the space with another guest, but you’ll still enjoy the cozy, boho-enchanted vibe and attentive service.
For extra comfort, headphones are available if you’d like to watch something on the iPad, and earplugs can be provided if you prefer a quieter experience. Our focus is always on your hair health, with every session designed to give you complete care. You’ll leave feeling cared for, confident, and ready to show off your crown. #serenityknockout
